Effective Date: October 23, 2026

Prism Glass & Shower (“Prism,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact us, request an estimate, receive our services, or use our online customer tools.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, billing address, and project address.
• Project information: Details about your glass or shower project, measurements, material and hardware selections, photographs, plans, installation requirements, and service history.
• Communications: Inquiries, messages, appointment details, estimate approvals, and other correspondence.
• Transaction information: Quotes, invoices, billing details, payment status, and transaction records. Online payment information is handled by the applicable payment processor.
• Communication preferences: Records of your consent to receive messages, subscription preferences, and opt-out requests.
• Website information: Technical information such as your IP address, browser type, device information, and pages visited, where collected by our website or its service providers.

We collect information directly from you, through our website and customer management tools, and from people authorized to coordinate your project, such as a builder, designer, contractor, or property manager.

2. How We Use Information

We use personal information to:

• Respond to questions and estimate requests.
• Plan, measure, quote, schedule, and complete glass projects.
• Coordinate with you and your authorized project contacts.
• Send appointment confirmations, reminders, project updates, quotes, invoices, and payment notices.
• Process payments and maintain transaction records.
• Provide customer support and address service or warranty questions.
• Maintain business records, protect our systems, and comply with legal obligations.
• Send promotional communications where permitted and with any required consent.

3. Customer Management and Online Tools

We use third-party service providers to help manage customer information, work requests, estimates, scheduling, project records, invoices, payments, and customer communications. Information submitted through these tools may be stored and processed by our service providers as needed to support these functions.

4. Text Messaging and Email

With your consent where required, we may send text messages about your inquiry or project, including appointment reminders, scheduling changes, estimate follow-ups, installation updates, invoices, payment reminders, and customer support.

Message frequency varies based on your project and interactions with us. Message and data rates may apply.

You can opt out of text messages by replying STOP to the number that contacted you. You may receive a final message confirming your request. For help, reply HELP or contact us at info@prismglassandshower.com or (614) 618-8071.

Consent to receive text messages is not a condition of purchasing our services. Browsing our website or agreeing to this Privacy Policy does not, by itself, provide consent to marketing texts. If we offer promotional text messages, we will obtain any separately required consent. You may unsubscribe from marketing emails using the instructions in those emails or by contacting us.

5. How We Share Information

We may share information with:

• Service providers: Companies that support customer management, scheduling, website hosting, communications, payment processing, accounting, and other business functions.
• Project participants: Installers, suppliers, subcontractors, or your authorized representatives, when needed to coordinate or complete your project.
• Professional advisers and authorities: When needed for legal, accounting, insurance, safety, or compliance purposes, or to respond to lawful requests.
• Business successors: In connection with a merger, acquisition, or transfer of business assets, subject to applicable privacy protections.

We limit disclosures to information relevant to the purpose of the sharing.

We do not sell personal information. We do not share mobile numbers or other mobile information with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in records and consent information are not shared with third parties for their own use. They may be disclosed to service providers solely as needed to operate and support our messaging program, or as required by law.

6. Project Photographs and Documents

We may collect project photographs, measurements, drawings, and related documents to prepare estimates, plan installations, document work, and address service questions.

This Privacy Policy does not grant us permission to use identifiable photographs of you or your property for public advertising. We will obtain permission where required before using those materials for marketing.

7. Cookies and Similar Technologies

Our website and its service providers may use cookies or similar technologies to support website functions and understand how visitors use the site.

You can manage cookies through your browser settings. Disabling certain cookies may affect website features. Where applicable law requires consent or additional privacy choices for particular technologies, we will provide those choices.

8. Information Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure.

We retain information for as long as reasonably needed to provide services, maintain project and warranty records, meet accounting and legal requirements, resolve disputes, and document communication preferences. Retention periods vary by the type of information and the reason it is maintained.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information. Depending on applicable law, you may have additional privacy rights.

We may need to verify your identity before acting on a request. Some information may need to be retained for legal, accounting, contractual, or other permitted business purposes.

To submit a request, email info@prismglassandshower.com.

10. Third-Party Websites and Services

Our website and communications may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

11. Children’s Privacy

Our website and services are intended for adults arranging residential or commercial glass services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

12. Changes to This Policy

We may update this Privacy Policy as our services, practices, or legal obligations change. Updates will be posted on this page with a revised effective date. We will provide additional notice or obtain consent when required by law.

13. Contact Us

Prism Glass & Shower
2353 Westbrooke Dr
Columbus, OH 43228

Phone: (614) 618-8071
Email: info@prismglassandshower.com
Website: https://prismglassandshower.com/