Effective Date: October 23, 2026
These Terms of Service describe the rules for using the Prism Glass & Shower (“Prism,” “we,” “us,” or “our”) website, online customer tools, and customer messaging program.
Project-specific requirements are addressed in your accepted quote, order, or service agreement. These website Terms do not replace those documents or limit rights you have under applicable law.
1. Our Services
Prism Glass & Shower provides custom glass services for residential and commercial projects. Services may include shower enclosures, shower glass replacement, glass walls and dividers, stair railings, mirrors, door glass, and related planning and installation.
The products and services included in your project will be identified in your written quote or agreement.
2. Website Information and Estimate Requests
Website descriptions, photographs, and general timelines are provided for informational purposes. Actual pricing, materials, availability, and scheduling depend on your project.
Submitting a form or requesting an estimate does not, by itself, confirm an order or reserve an installation date.
Preliminary estimates based on customer-provided photographs, measurements, or descriptions may require verification before a final quote or order is approved.
3. Online Customer Tools
We provide online tools for submitting requests, reviewing quotes, approving work, viewing appointments, accessing invoices, and making payments.
When using these tools, you agree to:
- Provide accurate information.
- Act only for yourself or a person or business you are authorized to represent.
- Review documents before submitting an approval or payment.
- Keep customer portal links private.
- Notify us if you suspect unauthorized access or an incorrect approval.
Electronic approvals and signatures may document your acceptance of the terms presented with a quote or agreement, to the extent permitted by law.
Online tools may occasionally be unavailable. If you cannot access a document or complete an action, contact us directly.
4. Text Messaging Terms
Program Name and Purpose
The Prism Glass & Shower Customer Messaging Program supports communication about customer inquiries and glass projects.
Messages may include:
- Responses to inquiries and estimate requests.
- Measurement and installation scheduling.
- Appointment confirmations and reminders.
- Quote notifications and follow-ups.
- Project updates and scheduling changes.
- Invoices and payment reminders.
- Customer support and service follow-ups.
Promotional texts, if offered, require any separately applicable consent.
Consent
You may opt in through a form or another process that clearly requests your permission to receive text messages from Prism Glass & Shower.
By opting in, you authorize us to send messages for the purposes disclosed when you consented. Some messages may be sent using automated technology.
Consent to receive text messages is not a condition of purchase. Merely visiting our website or accepting these Terms does not enroll you in marketing texts.
You must provide a number you own or are authorized to use. Please notify us if your number changes or is reassigned.
Message Frequency and Rates
Message frequency varies based on your inquiry, project activity, and communication preferences.
Message and data rates may apply. Contact your mobile carrier for details about your plan.
Opting Out
Reply STOP to the number that sent you a message to unsubscribe from text messages.
You may receive a final confirmation of your opt-out. After opting out, contact us by phone or email to coordinate your project.
Getting Help
Reply HELP for assistance, or contact:
Phone: (614) 618-8071
Email: info@prismglassandshower.com
Message Delivery
Text message delivery depends on your carrier, device, and network availability. Delivery may be delayed or unsuccessful. Mobile carriers are not liable for delayed or undelivered messages.
For time-sensitive scheduling matters, please call us directly.
Privacy
Information collected through our messaging program is handled as described in our Privacy Policy.
5. Acceptable Use
Do not use our website or customer tools to submit fraudulent requests, impersonate another person, distribute malicious software, interfere with system operations, or attempt unauthorized access to customer or business information.
You may submit project photographs, plans, and other materials only if you have permission to share them. By submitting them, you authorize us to use them as needed to evaluate, coordinate, and perform the requested services. This does not transfer ownership of your materials or grant unrestricted advertising rights.
6. Website Content
Website text, branding, photographs, and other materials are owned by Prism Glass & Shower or used with permission, except where otherwise identified.
You may view and print website materials for personal project planning. Reproduction, resale, or commercial reuse requires permission from the applicable rights holder, except as otherwise permitted by law.
7. Third-Party Services
Our website may link to third-party services, including customer management and payment tools. Those services may have their own terms and privacy policies.
Prism remains your point of contact for questions about your glass project, quote, installation, or invoice.
8. Service Concerns and Warranties
Contact us promptly if you have concerns about products, installation, or completed work.
Any applicable workmanship commitments or manufacturer warranties will be described in your project documents or provided separately. These website Terms do not create an additional warranty, exclude an applicable warranty, or reduce statutory consumer rights.
9. Changes to These Terms
We may update these Terms as our website, tools, or communication practices change. Updated Terms will be posted with a revised effective date.
Updates will not retroactively change an accepted project agreement. We will provide additional notice or obtain agreement where required by law.
10. Contact Us
Prism Glass & Shower
2353 Westbrooke Dr
Columbus, OH 43228
Phone: (614) 618-8071
Email: info@prismglassandshower.com
Website: https://prismglassandshower.com/